Refund and Returns Policy

Faulty Goods

If your order arrives faulty, please follow the steps below:

1. Complete the Returns Form and submit it within 14 days of receiving your order.
2. Return the item to us using recorded delivery and retain proof of postage.
3. Customers are responsible for return postage costs when sending items back.

If a product is found to be faulty:

• We may repair the item within the first 3 months of purchase, or
• Replace the item, subject to stock availability.
• If a replacement is not available, we will issue a refund or store credit, including original postage where applicable.

There will be no additional postage charges for repaired or replacement items sent back to you.

Important Notes

• Proof of purchase is required for all returns.
• Returned items remain the customer’s responsibility until received by us.
• We reserve the right to refuse a return that does not meet the above conditions.

Returns Form – Required Fields

You should attach a simple form (page or popup) with the following fields:

Required Fields

• Full Name
• Email Address
• Contact Number (optional but recommended)
• Full Return Address
• Order Number
• Reason for Return (short description / text area)
• Upload Photo(s) of the Item (for faulty or damaged goods)

Optional

• Preferred Resolution (Repair / Replacement / Refund)